Refund policy
Montblanc Europe Return and Refund Policy
Thank you for purchasing Montblanc products. This Return and Refund Policy applies to purchases made through our online store for customers within the European Union (EU) and the European Economic Area (EEA). We are committed to providing high-quality products and ensuring your consumer rights in accordance with applicable EU consumer protection laws.
I. Right of Withdrawal
1. Return Period
If you purchase products through our online store, you have the right to return your order within 30 daysfrom the date you receive your goods.
This voluntary 30-day return period is in addition to your statutory 14-day right of withdrawal under EU consumer protection legislation.
2. Return Conditions
To qualify for a full refund, returned products must:
* Be unused and in their original condition;
* Include all original packaging, accessories, manuals, and labels;
* Have all security seals and tags intact;
* Be accompanied by proof of purchase or the order confirmation.
We reserve the right to refuse returns if the product shows signs of use or damage beyond what is necessary to inspect the goods.
3. Non-Returnable Products
The following items cannot be returned unless required by applicable law:
* Personalized or engraved products;
* Customized products;
* Fragrances and perfumes that have been opened;
* Other products excluded from the right of withdrawal under applicable legislation.
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II. Return Process
To request a return:
1. Contact our customer service team within the return period;
2. Provide your order number and purchase information;
3. Receive return authorization and return instructions;
4. Carefully package the product and return it using the designated shipping instructions.
Unauthorized returns may delay processing.
Returns should generally be shipped from within the European Union or European Economic Area.
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III. Exchanges
We currently do not offer direct product exchanges.
If you wish to purchase another product, please return the original item for a refund and place a new order separately.
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IV. Refund Processing
After receiving and inspecting your returned goods:
* Returns are usually inspected within 3 business days;
* Approved refunds are processed within 3–7 business days;
* Refunds are issued using the original payment method.
Actual processing times may vary depending on your bank or payment provider.
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V. Defective or Incorrect Products
If you receive:
* A defective product;
* A damaged product;
* An incorrect item;
* Missing accessories;
Please contact customer service within 48 hours of receiving your order and provide:
* Your order number;
* Photos of the product;
* Photos of the packaging;
* A description of the issue.
After verification, we may provide:
* A replacement product;
* A repair (where applicable);
* A full refund;
* Another appropriate solution in accordance with applicable law.
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VI. Legal Notice
Consumers purchasing online within the European Union are protected by the EU Consumer Rights Directive (Directive 2011/83/EU), which grants a statutory 14-day right of withdrawal for distance purchases.
Our 30-day voluntary return policy provides additional benefits beyond the minimum legal requirements and does not affect your mandatory consumer rights under applicable national or EU law.
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VII. Contact Us
For return, refund, or after-sales service inquiries, please contact us:
Customer Service Email:
[RobYamamoto788@gmail.com](mailto:RobYamamoto788@gmail.com)
Customer Service Hours:
Monday – Friday
09:00 – 18:00 (Central European Time)
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By purchasing Montblanc products through this website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.