Πολιτική αποστολής
Montblanc Europe Logistics Policy
I. Delivery Coverage and Shipping Service
Montblanc provides delivery services to customers within the European Union (EU) and the European Economic Area (EEA), subject to the availability of delivery services in each destination country.
All online orders are generally shipped from our central warehouse in Germany.
Orders are delivered through our designated logistics partners, and shipments are insured during transit to help ensure the safe delivery of your purchases.
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II. Order Processing Time
After your order has been successfully placed, we generally require 1–2 business days to:
* Verify your order;
* Confirm your payment;
* Review shipping information;
* Prepare your order for dispatch.
Please note that our distribution center does not process shipments on:
* Saturdays;
* Sundays;
* German public holidays.
Orders placed during these periods will be processed on the next available business day.
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III. Estimated Delivery Time
After dispatch from our warehouse in Germany, estimated delivery times are generally:
* EU Countries:2–5 business days
* EEA Countries: 3–7 business days
Actual delivery times may vary depending on:
* Destination country;
* Courier service;
* Customs or security inspections (where applicable);
* Weather conditions;
* Peak shopping seasons;
* Other unforeseen circumstances.
Delivery times are estimates only and are not guaranteed.
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IV. Shipping Costs and Free Shipping
Shipping charges are automatically calculated during checkout based on:
* Delivery destination;
* Order value;
* Package size and weight.
The final shipping cost will be displayed before payment.
Montblanc may periodically offer free shipping promotions.
Applicable conditions and minimum purchase requirements will be displayed on the website at the time of purchase.
Unless otherwise stated, no additional delivery charges will be collected upon delivery.
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V. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
* Order number;
* Courier information;
* Tracking number;
* Tracking link.
You may also monitor your shipment by logging into your account on the Montblanc website.
Upon delivery, we recommend inspecting the package before accepting it.
If you notice visible damage to the package, please notify the courier immediately and contact our customer service team as soon as possible.
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VI. Customs Duties and Taxes
For deliveries within the **European Union**, products are generally shipped under the EU free movement of goods rules, and customers are typically **not required to pay additional customs duties**.
For deliveries to countries or regions outside the EU customs territory, import duties, VAT, customs clearance fees, or other local taxes may apply.
Any such charges are the responsibility of the customer unless otherwise required by applicable law.
Customers are encouraged to consult their local customs authorities before placing an order.
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VII. Special Delivery Requirements
For certain high-value products, Montblanc reserves the right to:
* Deliver only to the recipient specified in the order;
* Require proof of identity upon delivery;
* Request a signature upon receipt.
If you require delivery to:
* Hotels;
* Forwarding companies;
* Parcel forwarding services;
* Temporary addresses;
please contact our customer service team before placing your order to confirm whether delivery can be arranged.
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VIII. Delivery Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
* Severe weather conditions;
* Public holidays;
* Customs inspections;
* Transportation disruptions;
* Industrial actions;
* Force majeure events.
In such cases, we will make reasonable efforts to keep customers informed and arrange delivery as quickly as possible.
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IX. Contact Us
For any questions regarding shipping or delivery, please contact us:
Customer Service Email
[RobYamamoto788@gmail.com](mailto:RobYamamoto788@gmail.com)
Customer Service Hours
Monday – Friday
09:00 – 18:00 (Central European Time)
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By placing an order through this website, you acknowledge that you have read, understood, and agreed to this Logistics Policy.